FAQ
Frequently Asked Questions
Product Information
We provide touch screens, touch display modules, touch monitors, and touch panel PCs to meet diverse industry needs.
Our products range from 4.3 to 86 inches, catering to different applications and requirements.
We use G+G (Glass + Glass) for durability and high transparency, and G+F (Glass + Film) for lighter and thinner designs.
Transparency: 85%-90%. Hardness: 7H by default, with customization available upon request.
Performance & Reliability
Mechanically, our touch screens can last up to 30 years. However, the control card limits functional lifespan to 5-7 years.
We offer a 3-year warranty for all capacitive touch products, exceeding the industry standard.
Operating temperature range: -10°C to 60°C. Extreme testing range: -40°C to 80°C (limited functionality).
Yes, with proper grounding and insulation layers, our products effectively minimize interference.
Customization & Integration
Yes, we offer custom sizes, IC selection, bonding techniques, and cover glass to meet specific customer needs.
Standard products have no MOQ, while custom cover lenses start at 50 pieces.
Yes, our products support up to 10 touch points, depending on the system and IC used.
Yes, as long as the material withstands 80-90°C without deformation.
System Compatibility
Our products support Windows 7+, Linux (kernel 2.6.36+), and Android. Compatibility with other systems may require additional drivers.
Yes, USB-based models support hot-plugging.
Yes, but it depends on system capabilities. For example, some systems only support single-touch input.
Quality Assurance
Our products undergo strict quality control, including 100% inspection, multiple functional tests, and traceability with unique serial numbers.
Products are rated for electrostatic discharge protection at ±4KV, ±8KV, and ±16KV.
Our defect rate is extremely low, with 99% positive customer feedback and an 85% repeat order rate.
Delivery & Logistics
Standard products are shipped within 3-5 days. Custom products typically take one month, depending on complexity.
Yes, we work with reliable logistics and customs partners to ensure fast and secure delivery worldwide.
Troubleshooting
Possible causes include interference, improper grounding, incorrect installation, or a defective control card.
This is usually caused by interference, poor grounding, or loose connections.
Connect the FPC to the PCB, attach the USB cable to the PCB, and then to the computer. Use our provided software for testing. Disconnect in reverse order after testing.
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